Get Better, Faster and More Cost Effective Results
Why bother bending the rules when you can make them?
Exponential advances in technology has seen all facets of business operations rocket into the stratosphere, but a broader base of functions has in turn meant greater reliance on specialist partners to perform Back-Office, Data Entry and IT functions such as Web Development, Marketing, Graphic Design, Sales, Customer Support, Market Research, Billing & Payments, Accounts or Administrative Tasks. Without the scale of an international organisation to keep this all in house, most businesses are instead left trying to stay afloat whilst drowning in overpriced quotes, complex contracts and dysfunctional relationships between external agencies and contractors.
For companies seeking high performance, outsourcing a back-office function is not a revolutionary concept. But these companies have seen that when you outsource support functions one-by-one, the cost and complexity of managing multiple providers and arbitrating the interactions among them can offset much, and in some cases all, of the anticipated gains—often leading to these companies throwing the baby out with bath water and ending back at square one.
Worth of value served
"With our highly trained staff specialising in a broad sphere of business functions, we can help you to finally bring all your outsourced functions to the ONE place, ONE contract, ONE main point of contact and a whole lot more time to spend on really taking your business to the next level."
Team Wired offers comprehensive BPO services whose success is rooted in deep experience and knowledge of our clients’ business and industries. We collaborate to help clients define a broader spectrum of performance targets not just cost efficiencies and operational excellence, but other measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more. We work with our clients to define those goals… and then we deliver. Whatever your business goal, we make it work, with you and for you, bringing a passion for reliability, value and performance. We apply extensive analytics capabilities using our industry acumen, the data we manage for clients and our knowledge of your organisation to improve your operational engine. By analysing data and processes we uncover hidden insights and generate innovations that result in business growth.
Traditional ways of doing business will prove insufficient to the challenges confronting organisations in the wake of the economic turmoil. Saving 10 percent here and 10 percent there won’t be enough. Radical transformation will be needed to position organisations for a future of scarce resources and more intense competition. And those who will emerge as leaders aren't waiting; they’re already taking advantage of the opportunity coming out of the downturn to make fundamental changes in their business. Companies seeking high performance are developing new strategies and new capabilities, and deepening their engagement with key outsourcing partners to exploit their capabilities more fully.
Find out how we can help your organisation achieve high performance with significant bottom line savings via our highly versatile business solutions.
Achieving High Performance with Team Wired's Process Outsourcing.
Provide deep knowledge and experience across all industry groups and a suite of industry-specific BPO services.
A client-focused culture characterised by strong and enduring relationships with many small to large organizations across the globe.
Deliver insights and innovations by applying analytics and deep industry knowledge to create new business opportunities for our clients.
Relentless focus on industrialisation, quality and continuous improvement.
Innovator and thought leader:
Identified the characteristics of High Performance BPO – analyses and studies into how organisations can drive better business performance in critical areas such as sales, core operations, digital marketing, Hospitality and more.
Recruit and retain the best – our BPO team delivers the full spectrum of cross-industry and industry-specific services.
A focus on business outcomes and on driving measurable improvements in business value.
High performance BPO relationships aim high. At Team Wired, we aim to deliver on our clients’ cost and efficiency goals, and we also help them pursue higher levels of business value – specific strategic outcomes that can be measured and that can help achieve competitive advantage.
Looking beyond single functions toward end-to-end optimization across related processes.
Our research and experience tell us that high performing organisations – and their BPO providers – take a comprehensive view of what they are outsourcing across an entire end-to-end process. And they work together to drive overall process excellence that fundamentally improves the business – not just to meet numbers on a Service Level Agreement scorecard.
Analytics based insights driven by our deep industry experience.
As a new generation of BPO emerges, the field of providers is separating in terms of who can provide value beyond cost takeout and efficiency. What are the distinguishing capabilities of the top providers? Our high performance BPO research points to industry experience as one important differentiator.
The ability to support complex, transformational change.
BPO changes the way organisations operate— how they are structured, how they serve customers, how their people are incentivised and rewarded, and much more.