Customer Service and Support at it's Finest
Customers are the backbone to any successful business regardless if it's online or traditional.
They are the sole reason as to why your product, brand or offering exists. With our friendly, multilingual customer support team, we're able handle and manage customer inquiries for your business in English & Chinese speaking regions which makes expansion into emerging markets possible with Team Wired.
Worth of repeat revenue achieved
"Our international class of inbound customer service agents are highly experienced in handling large multinational Telco, Pay-Per-View, Automotive and a myriad of other accounts across Australia, US, UK, China, Malaysia and Singapore, trained to consistently hit new standards in customer satisfaction and inbound sales results with our KPI driven analytics and management system."
Inbound Lead Management
Most companies receive new sales inquiries via a myriad of sources. Capturing and managing these leads can be the key differentiation between having a good month of sales or a poor one. Team Wired sets up and/or manage a robust and effective inbound lead management system for your organization. We then use a range of tools to qualify the opportunities and present them back to you ready for action.
Dedicated Account Managers
We provide dedicated Account Managers for your campaigns to allow our elite staff members to build a relationship with your team and personally report back to you on a frequent basis. It also provides a great ability to really understand your product, industry and objectives to continually improve call handling quality and provide valuable insights from the field to enable you to make precise calculated decisions.
End-to-End Relationship Management
Our Account Managers are fully geared to manage your organisation's entire customer relations process and client relationships. Some of the services we provide include:
Personalised campaigns with dedicated Account Managers.
Multiple touch points using a vast array of technology.
Tracking of short, medium and long-term interest in your products and services.
Profiling potential prospects to maximise return on your investment.
Providing extensive reporting on your clients or prospects information.
Managing your entire data lists, inbound leads, advertising lead response, website and online leads.
In short, we can take on as little or as much of the sales process as you require. Our systems allow us to integrate seamlessly with yours so that information can be passed back and forth effectively.
Team Wired brings together all our customer support and sales expertise to deliver transformational solutions that leverage of our economies of scale delivering long term efficiency gains through improvements in costs of conducting business and gross margins.
Find out how Team Wired can service, support & up-sell your customers today!
Looking for more than just an Inbound Sales Team? Find out more about our Hybrid Sales Bundle which drives interests to your business, closes the sale with your inbound prospects, generates leads based on your targeted segment, reaches out to your cold prospects to close new sales, handle prospect or customer inquiries and provides continuous follow ups with your pending pipeline of leads all from one point so you will have more time to focus on your strategy rather than day-to-day operations. Find out more here >